Carrier Closures for the 2020 Holiday Season

November 19, 2020 at 3:00 AMJen Deming
2020 Holiday Schedule Blog Post

2020 has been a year unlike any other. With the holiday season upon us, managing your shipment timelines is more important than ever. Most carriers have strict cut-off dates to ensure your holiday cheer is delivered on time, and with COVID-19 stretching available carriers extra thin this year, it’s more important than ever to plan accordingly. Whether you’re shipping small packages to customers, or need to order seasonal supplies for your business, we’ve broken down the most important holiday shipping dates that you need to know.

Freight carrier holiday schedule

Truck in SnowTruck drivers deserve some time off too, and it’s important for shippers to know which dates carriers are closed for business so you can plan your loads. Here are the 2020 holiday season closure dates for some common freight carriers:

  • UPS Freight will be closed November 26-27, December 24-25, and January 1. There will be modified service hours on New Year’s Eve, December 31.
  • YRC Freight will be closed November 26-27, December 23-25, and January 1-2.
  • XPO Logistics will be closed November 26-27, December 24-25, and January 1.
  • Old Dominion will be closed November 26, December 24-25, and January 1. There will be limited service hours on November 27 and December 31.
  • New Penn will be closed November 26-27, December 23-25, December 31, and January 1.
  • Pitt Ohio will be closed November 26-27, December 24-25, and January 1.
  • Reddaway will be closed November 26-27, December 24-25, and January 1. There will be limited service hours on December 23 and December 31.
  • Dayton Freight will be closed November 26-27, December 24-25, and January 1.
  • R&L Carriers will be closed November 26-27, December 24-25, and January 1.
  • Estes will be closed November 26-27, December 24-25, and January 1.
  • Central Transport will be closed November 26 and December 25. There will be limited service hours on November 27 and December 24.
  • Roadrunner will be closed November 26-27, December 24-25, and January 1.
  • FedEx Freight will be closed November 26-28, December 24-25, and January 1. 
  • Holland will be closed November 26-27, December 24-25, and January 1. There will be limited service November 27, December 23, and December 31.
  • AAA Cooper will be closed November 26-27, December 24-25, and January 1.
  • ArcBest will be closed November 26-27, December 24-25, and January 1.
Truck in Snow

Small package carrier closures and deadline dates

With a holiday season projected to be bigger than any other, it’s super important to review holiday carrier schedules and deadlines. For your shipments moving with FedEx, make sure to reference the FedEx holiday schedule so you can plan ahead. If you're using UPS to ship during the season, remember to check the UPS year-end holiday schedule beforehand.

PartnerShip schedule

If the unprecedented volume of holiday shipments has you saying "no, no, no" instead of "ho, ho, ho," the experts at PartnerShip can help. Please keep in mind that our office will be closed on November 26-27, December 25, and January 1. Happy Holidays from PartnerShip, and hang in there -  we're welcoming 2021 with open arms!

Eco-Friendly Shipping is Possible with a SmartWay Partner

October 16, 2020 at 2:30 PMLeah Palnik
PartnerShip is a SmartWay Transport Partner

If you are concerned with the environmental impact throughout your freight shipping supply chain, there are options for eco-friendly shipping.  

The SmartWay Transport Partnership is a collaboration between the U.S. Environmental Protection Agency (EPA) and the freight industry and is designed to improve and streamline shipping operations so they use less fuel and generate less pollution.

Launched in 2004, the SmartWay Partnership is a voluntary public-private program that:

·        provides a system for tracking, documenting and sharing information about fuel use and freight emissions

·        helps companies identify and select more efficient freight carriers and operational strategies to improve supply chain sustainability and lower costs from freight movement

·        reduces freight transportation-related climate change and air pollutant emissions

In our ongoing effort to be an environmentally responsible freight shipping broker, PartnerShip is pleased to announce that it has once again been named a SmartWay Logistics Company Partner, for the fourth consecutive year. That means that we manage logistics in an environmentally responsible way and help reduce the environmental impact from freight transportation.   

The EPA is celebrating its 50th anniversary this year and there has been a lot of progress in the transportation industry. From NOx standards to fuel efficiency programs, these efforts have made a significant difference. Since its launch, the SmartWay program has helped partners avoid emitting 134 million tons of air pollution (NOx, PM, and CO2) and saved 280 million barrels of oil, which is the equivalent of eliminating annual electricity use in over 18 million homes.  

EPA 50th anniversarysource: https://www.epa.gov/smartway/smartway-timeline

More and more customers are making their shipping decisions based on responsible environmental performance, and being a SmartWay Partner means that we place a high value on sustainability and efficiency, just like they do. PartnerShip is proud to be an eco-friendly freight broker.

If you’ve been looking for an environmentally friendly shipping company, contact PartnerShip. We can provide you with eco-friendly shipping options. Contact us at 800-599-2902 or get a quote now!

5 Crucial Holiday Shipping Strategies for Ecommerce Sellers

October 9, 2020 at 11:27 AMLeah Palnik
Get Control of Your Holiday Shipments

As a consumer, it might feel like it’s too soon to start thinking about the holidays, but retailers know that waiting is not an option. If you’re an ecommerce seller, you’ve probably already been stocking up your inventory and preparing for the increase in traffic to your site. As you’re getting ready for this busy time of year, keep these crucial holiday shipping strategies in mind.

  1. Reduce your parcel rates
    Shipping orders to your customers can get expensive, fast. While some of the big players in ecommerce can negotiate discounted rates directly with FedEx and UPS, that doesn’t mean that the smaller sellers have to suffer. If you belong to a trade association or a chamber of commerce, check out their member benefits. Many groups offer parcel discounts with UPS or FedEx that are included as part of your membership.

  2. Consider on-demand warehousing options
    If you don’t need year-round warehouse space, but your orders ramp up significantly during the holiday season, consider using on-demand warehousing. This can help alleviate the pressure on your existing operations, in a time when it’s crucial that everything runs smoothly. A key part of this strategy is also the added ability to reach your customers sooner. It’s no secret that meeting customer expectations for deliveries is essential to your business, and with the right warehousing partner, you’ll be able to reduce transit times and gain access to cost-effective expedited services.

  3. Clearly communicate shipping deadlines
    There are some of us who are guilty of waiting until the last minute to do their holiday shopping. When’s the last day to order for Christmas? Do you offer expedited options or any special seasonal guarantees that could give you a leg up over the competition? Managing customer expectations for holiday shipping will increase your customer satisfaction. Clearly communicate this information on your website, during the purchasing process, and in emails to your subscribers.

  4. Consider special promotions
    Now is the time to pull out all the stops to maximize your sales. People are looking to buy, and it’s your job to incentivize them to spend their hard earned dollars on your site. According to a report by the National Retail Federation, 50% of shoppers cited a limited-time sale or promotion as the reason they were swayed to purchase an item they were on the fence about.

    Even more notable, 64% of shoppers said that free shipping has influenced them to make a purchase. Offering free shipping has become the new normal in the world of ecommerce. If you’re worried about the costs of “free shipping” there are several different strategies you could try. For example, try setting the free shipping threshold above your average order amount to increase the amount people spend when making a purchase on your site. When executed properly, consumers will be more likely to add items to their cart to meet the minimum and it becomes a win-win.

  5. Set up a streamlined returns process
    With increased holiday sales comes the inevitable – returns. According to a Narvar Consumer Report, 74% of customers said return shipping fees will prevent them from making a purchase. On the flip side, 72% said that a “no questions asked” return policy would make them more likely to buy from a retailer. The influence of the return policy on the purchase decision is undeniable. Make your return policy as customer friendly as possible and communicate it clearly at the beginning of the shopping experience. Also, take proactive steps like providing return labels in the original order and offering in-store returns so it is less of a headache for you and your customers.

Striking a balance between appealing customer promotions and the right holiday shipping strategies can help make your season bright. If you need to reduce your parcel costs or could use some help with storage and fulfillment, PartnerShip has you covered. Our shipping and warehousing services set ecommerce sellers up for success. Contact us today to learn how you can ship smarter.

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Gearing Up for National Truck Driver Appreciation Week 2020

September 1, 2020 at 4:10 PMJen Deming
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Our country has long depended on the tireless efforts of the nation’s truck drivers, and this year, we have even more reason to be grateful. September 13-19 is National Truck Driver Appreciation Week, and here in 2020 it takes on a special significance. Throughout the unprecedented challenges our country has faced during COVID-19, businesses have depended on shipments being delivered that our homes depend on. From medicine to food items for families, medical provisions for essential workers and school supplies for our makeshift at-home classrooms, truckers are on the front lines, at risk, so that we receive the goods we need to keep this country going.

Many national and local businesses and service centers are running promotions and contests for truck drivers during National Truck Driver Appreciation Week in honor of these heroes behind the wheel.

  • PartnerShip - As a special thank you to our very own partner truckers, PartnerShip will randomly select one driver daily moving loads during National Truck driver Appreciation Week to win a Dunkin’ Donuts gift card. 
  • Shell Rotella SuperRigs 2020 – This year, the popular truck “beauty contest” is going virtual and has added a special category for “Most Hardworking Trucker.” Tune in online for winners being selected during National Truck Driver Appreciation Week. Category winners will be featured in a 2020 Shell Rotella SuperRigs, MyMilesMatter Rewards Points, and all kinds of merch like jackets, hats, and other goodies. 
  • Travel Centers of America – Starting Sept. 1, TA will begin a month-long celebration of America’s truck drivers. UltraONE members making a fuel or service purchase will be entered to win the “TA Driver Appreciation sweepstakes”, with prizes like airline tickets, gift cards, an Indian Scout motorcycle, and more. Additionally, the service centers will be offering extra points, discounted services and products, and other promotions through the TruckSmart app.
  • Pilot Co. – Through Sept. 1-30, truckers receive special offers and can to enter-to-win signed merchandise from singer-songwriter Randy Wylie Hubbard, who also helped create a special video honoring America’s professional drivers. Through the month, drivers also receive free drinks and shower services every day all month long, free diagnostic tests on their trucks, and bonus Push4Points.

In addition to these special promotions being run during Truck Driver Appreciation week, many businesses and restaurants have also offered free services and meals throughout the COVID-19 crisis, as a thank you for the extra efforts and added risk these drivers are taking to get consumers the supplies they need.

  • CDL Meals – Drivers can order these healthy meal alternatives on-the-go through the app and receive an extra 25% off using the code “SHOP25”.
  • Denny’s – Participating Denny’s locations have extended the 15% off online orders for truckers. Call individual locations to confirm, and use promo code "Driver15" online.
  • Cracker Barrel – Locations nationwide are offering free coffee and fountain drinks for drivers. Speak to a store associate for details, and find a Cracker Barrel along your route at crackerbarrel.com/locations.
  • Papa John’s – Professional truck drivers receive 25% off regular menu prices until Dec. 31, 2020. Use code "Deliver25" at checkout.
  • Ruby Tuesday – Between noon and 8 p.m.,truck drivers receive 25% off their online order. Drivers should enter "25" when prompted at checkout.
  • Motel 6 – For drivers who need a break from sleeping in their cabs, the hotel chain is offering special discounts for drivers during COVID-19 when booking through the Trucker Path app.

We appreciate all of our drivers – thanks to your hard work and dedication on the front lines, our customers and our nation’s businesses can keep moving through this crisis. 

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4 Major Advantages to Ditching Your Digital Freight Broker

August 24, 2020 at 9:36 AMJen Deming
Digital Freight Broker Blog Post

The convenience and accessibility of managing your day-to-day tasks online is appealing for most people, and shippers are no different. The shift to using digital freight brokers has been a trend for years, with perks like fast quotes and less phone tag. It's important to know, however, that if you're using automated digital freight brokers, you may be compromising on key components that give you a competitive edge. Working with an efficient traditional freight broker takes the best of both worlds, and adds in four key benefits that smart shippers need to succeed.

1. Customizable service options that maximize your budget

Digital freight brokers rely on doing what they do best – pulling shipment data and running a high volume of quotes quickly and efficiently. These fast quotes are nice to review pricing among a variety of carriers, but this is a transactional approach that specifically relies on the shipper to input the correct data. If you’re shipping the same loads consistently, and just want to get your loads rated, picked up, and delivered, this may work for you.

But freight shipping isn’t a one-size-fits-all business. The bulk of most shippers’ loads consist of a standard pallet size and weight, with delivery to repeat customers and businesses. However, what happens when you have a priority load that needs expedited services or ship to a location with limited access? If this is outside your realm of expertise, you may be completely in the dark about which services or carriers are the best options for your freight. Working with a traditional freight broker doesn’t require you to be an expert – they can take on that role for you by identifying key areas you may be overspending and help guide your choices so that you don’t sacrifice service for a lower cost.

2. Familiarity with your business needs for better efficiency

A digital freight broker’s main selling point is efficiency, speed, and convenience. Running quotes online and on demand without consulting a live agent may be an expedient way to get an idea of potential rate costs. But, it’s best to use this as a rough estimate of what you can expect to pay. Freight shipping is full of variables and unexpected costs run rampant with even minor changes to a shipment’s weight, class, dimensions, and services. It takes more than quick quotes to successfully manage your freight shipments.

A quality traditional freight broker will assign someone to manage your account. Over time, your contact will get to know your freight profile, from service preference to budget requirements. A freight expert who is intimately familiar with your business can catch classification errors, give packaging advice, and review invoices to get a better grasp on how to manage your freight spend.

3. Additional freight management services that cut costs

A digital freight broker may offer additional assistance like booking loads or preparing the bill of lading. Once the shipment is booked, however, service pretty much stops there. A pick-up number will be generated, and tracking can be done through the carrier’s website, which is a similar process to one you’d use if you booked with a carrier on your own. If your shipment encounters any challenges en route, however, you’re left to manage the issue on your own.

A traditional freight broker has basically seen it all, and knows how to navigate any obstacles your load experiences in transit. When you don’t have time to spend on the phone to find out why your pallet is being held at a delivery terminal, a traditional freight broker will do it for you. If you receive reclassification, reweighs, or additional accessorials that you did not request on your invoice, a traditional freight broker will lead inquiries into why those changes were made, and start disputes if need be.

In the unfortunate case your shipment is lost or damaged, traditional freight brokerages often have dedicated claims departments with specialists trained to submit a claim on your behalf. Damage claims are tricky, involve strict timelines, and require specific documentation to be submitted successfully to give you the best chance at receiving reimbursement. Working with a full-service broker will help you navigate tricky areas where a digital freight broker may fall short.

4. Pricing flexibility with carriers negotiated on your behalf

Quoting shipments with a digital freight broker may be convenient, but after you input your shipment details and receive rates from carriers, that’s where negotiation stops. You can’t assume that the rate you are getting is entirely correct. While it’s obviously an unwelcome surprise to get a pricey bill that is higher than the quote you received, what happens when your online quote is too high in the first place? Rate quote sticker shock can be frustrating, and if you run a smaller business with zero leverage to negotiate with carriers, it can be tempting to cut costs by using a budget carrier. 

 A reliable freight broker likely has years of experience and strong relationships with reputable carriers. Leveraging these relationships helps the broker by gaining additional business for the trucking company, and assists the customer with an opportunity for price negotiation. This mutually beneficial relationship provides incentive for some additional flexibility when it comes to rate, and in most cases, an agreement can be reached between all parties that ensures quality service and fair pricing. 

The bottom line about digital freight brokers 

While the convenience associated with digital freight brokers is certainly enticing for businesses who are already strapped for time, it’s key for shippers to remember that there’s more to freight shipping than running a quote and pushing it out your dock door. Cutting costs and maintaining a budget are more important than ever, and smart shippers know that working with a full-service traditional broker, like PartnerShip, offers both efficiency and cost-saving solutions for their businesses.

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The Life of Your LTL Shipment

August 13, 2020 at 10:28 AMJen Deming

Are you familiar with the step-by-step process of an LTL freight shipment? There's much more involved than pick up and go. We broke down each checkpoint with important notes to remember, so you can keep tabs on the secret life of your load.

Life of an LTL shipment infographic

Don't Fall for These Top 5 LTL Shipping Myths

July 29, 2020 at 10:44 AMJen Deming

Whether you are an LTL newbie or seasoned pro, there's some common misconceptions about freight shipping that can impact your load, and most importantly, your costs. Don't take for granted that everything you know about LTL shipping is a fact. Learn more about the top five LTL shipping myths so you can ship smarter and dodge costly freight errors.



How to Package Parcel Shipments Cost Effectively

June 30, 2020 at 12:59 PMLeah Palnik

When evaluating ways to lower your shipping costs, you don't want to overlook the impact that packaging has on your bottom line. In fact, there are a few high cost culprits that may surprise you. Learn how to package your parcel shipments more cost effectively with these 4 simple tips.


Looking for an intro into the fundamentals of proper packaging? We have the ultimate guide.

The Truth About Limited Access Delivery Fees

June 22, 2020 at 9:34 AMJen Deming
Limited Access Blog Post

No one likes an expensive freight bill. With so many types of unexpected costs and hidden fees, shippers frequently end up with an invoice higher than they budgeted for. Limited access delivery fees are one of the most common billing discrepancies surprising both new and veteran shippers alike. So, why do carriers charge this fee and what can you do about it?

What is a limited access fee?

Simply put, a limited access fee is an extra charge passed on by the carrier for any shipment that, due to location, will take extra effort or time to navigate. This includes places that are difficult to get to, congested areas, or destinations that have strict security requirements. Limited access fees can vary by carrier and often show up as a flat rate or a per-hundredweight charge. Minimally, this charge will cost you at least $100 but could cost you upwards of $300.

What factors determine if a location is considered limited access?

One of the most frustrating things about a limited access delivery charge is that not every carrier defines the same locations as limited access. You may hire different carriers for the exact same load to the exact same delivery location and end up with two very different bills. To anticipate whether a location may incur this fee, a good rule of thumb is to always consider the driver's time and effort. If the area is going to delay the carrier or require extra effort, it's safe to say you'll get the charge. So, what variables influence an area's "limited access" status?

Physical Characteristics 

Not every delivery is going to be at a warehouse with an expansive lot and a spacious loading dock. Some locations are especially are especially difficult to access due to their physical layout. Many urban storefront locations, schools, or businesses are only accessible via narrow streets and alleyways, and this makes maneuverability extra difficult. Loading and staging requires space, and without a dock or even a back lot, this can be especially challenging. This extra effort and delay is going to result in a limited access fee.

Navigational difficulties

Some locations are simply a pain for drivers to get to, so they are going to charge you for that hassle. Businesses located in congested areas like downtown in a city, fairs and carnivals, boardwalks and beaches, campsites, island resorts, or worksites like mining quarries and construction zones are going to incur charges. These types of places are challenging to maneuver a large truck through, so the carrier will have to find a specialized vehicle like a pup truck to make it through. In cities where traffic is unpredictable at best, one delivery can take up a large portion of the day. This delays business and prevents carriers from making additional deliveries. This wasted time and extra effort will cost you.

Disruption to business

Another type of limited access charge is one that has challenges related to business hours or the private nature of the location. These places may be easier to get to, but issues arise due to hours of service restrictions and operating staff. Typically, these are businesses that would be disrupted during regular operating hours, such as schools and universities, places of worship such as churches and temples, doctor's offices, assisted-living and retirement facilities, hotels, piers, farms, and ranches. These places must have a loading team ready, and if it's harder for a driver to get the load off of a truck because the staff are busy during regular business hours, you're going to see that extra charge.

Security locations

Some places are a challenge to get to because of the extra effort and security required to make a delivery. Prisons, government facilities, and military bases all have proper procedures and protocols in place for incoming and outgoing deliveries for the sake of safety. This often means inspection check points, proof of identification, appointment for delivery, and more. Going through all of these hurdles is going to delay the driver, potentially holding up other deliveries that are left waiting on the truck. The inefficiency of extra effort and lost time requires carriers to implement limited access fees to recoup the cost of lost productivity.

How to avoid breaking the bank over limited access delivery fees

We've outlined some of the most common types of limited access delivery points, but it's extremely important to understand these aren't the only ones. The best line of defense to combat limited access delivery fees is to do some groundwork and research before shipping to any type of unfamiliar facility. That way, you can better prepare for those charges and build that into your freight quote if need be. To ensure the best possible outcome for your freight invoice:

  • Communicate with your consignee (delivery location) in order to learn from their past experiences. Find out whether they have a dock, a team, shipping/receiving hours, and any limited access fees they may have been targeted with in the past.

  • Do your own research to validate that information. Google Maps is a useful tool that many freight professionals use to glean information. It can't tell you everything, but it can shed light on general terrain and many of the logistical challenges drivers will be dealing with.

  • Gain insight into what the security processes of every delivery location may look like. It's not just military locations or prisons that require identification or load inspections. The more you know on the front-side of a delivery, the less you will be surprised by delays and charges.

  • Call the carrier you plan on using and learn from them directly what locations will incur extra charges. National freight carriers like UPS Freight and YRC Freight list their rules tariffs on websites, so be sure to research these for precise calculations of charges and fees.

  • When in doubt, work with a knowledgeable freight partner who can answer your questions and do the legwork for you and offset any surprises. A freight broker can help determine alternate carrier options with reliable service and lower limited access fees to better meet your budget.

The bottom line 
Limited access delivery fees are an unwelcome surprise that no one wants to see on their final freight bill. Brushing up on what may trip you up is the first step in knowing how to offset this common accessorial. Building an expert shipping team is your next move. PartnerShip can help you navigate hidden charges and can provide you with options to help you save on limited access delivery fees.
 
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Top 5 Freight Invoice Mistakes That Are Costing You Big

May 12, 2020 at 8:25 AMJen Deming
Freight Invoice Blog Post

After a shipment has been picked up and delivered, you may sigh with relief, happy to know your freight made it safe and sound. However, your shipment’s story isn’t quite over. After receiving a freight invoice, whether it’s coming from a third-party or directly from a carrier, you should review all details and charges for accuracy. Typically, you want the details of your shipment to match up with what was used on the BOL (bill-of-lading),  however there are some scenarios where you will see adjustments and extra charges. Because an estimated 5-6% of all carrier invoices are calculated incorrectly, reviewing your invoice against details provided on the BOL is a good place to identify overcharges. To help you recognize these costly errors, we’ve outlined the five most common freight invoice mistakes to look out for.

  1. Incorrect carrier name and number
    It may seem obvious, but one of the first things a shipper should check for on their invoice is carrier name and number. When freight is tendered to a carrier, it can be easy to pass a shipment onto the wrong truck. This happens much more often than you’d think, especially if the warehouse has a busy dock and the location is receiving multiple trucks moving in and out for pick-ups throughout the day. 

    While an incorrect carrier picking up your shipment might not impede delivery, it may result in being overcharged. If you have pricing arranged with a particular carrier, and it’s not the one who picked up your load, you will likely see a higher bill than you were expecting.

    To offset this risk, the warehouse staging team needs to be diligent about reviewing the BOL, making sure pallet and carton counts are accurate and the correct load is confirmed.  When labeling the outgoing shipment, it’s important the correct BOL is with the right load and that the shipment is labeled properly.

  2. Incorrect contact info

    Another common invoicing mistake is incorrect contact information. This may mean that either the address at pick-up or delivery is listed incorrectly, or the “bill-to” portion of the invoice is inaccurate. 

    Not only will incorrect addresses most likely result in a delay through a missed delivery, but it can also result in various types of extra fees. If your carrier shows up at a delivery location and the shipment is refused due to address inaccuracies, many freight companies will bill you for the mistake. If the actual location requires an appointment for delivery, that’s an additional cost as well. 

    On top of that, if a pick-up or delivery location isn’t classified correctly, you may see a higher freight bill. For example, if the delivery location is assumed to be a commercial location, but later found out to be a residence (for example, a business run from home), the invoice will include fees for residential or even limited access. It’s important to note that not all carriers classify locations the same. What may be considered limited access for one carrier may not be for another.

  3. Incorrect discount rates
    As we mentioned earlier in this post, many shippers have special rates negotiated with either a 3PL or directly with a carrier. This can include a percent discount, lowered or waived accessorial charges, or even FAK agreements that have been arranged. 

    When negotiating discounts with a carrier, it’s important to keep any agreements on file, and to audit invoices to make sure those rates are reflected in the charges. Because the discount may not be on the overall cost, go line by line and check fuel surcharges, mileage, and other factors. 

    When working with a 3PL, it’s important for the billing party (whether that’s the shipper or receiver) to make sure the correct “bill-to” is being used on the BOL. If this goes unnoticed and you are invoiced directly from the carrier without the appropriate discounts listed, it may seem like you’re out of luck. However, your 3PL can help out with a letter of authorization (LOA) submission to the carrier for a re-bill. It’s very important to do this before paying the invoice and as quickly as possible before the bill is past-due.

  4. Wrong calculations of weight, dimensions, pallet count, and NMFC
    Most shippers have dealt with receiving a freight bill riddled with unwarranted charges thanks to inaccurate item details. It’s the most common reason a freight invoice is disputed, and it’s an understatement to say that adjustments made to things like weight, freight class, dimensions, and more can greatly affect a shipment’s final cost. 

    A good place to start when looking at item details on an invoice is to review the product description and its related freight class or NMFC. With thousands of types of products entering the freight system every day, each type of product is assigned a numeric code to help classify and rate your shipment. A general rule is that the more difficult a product is to move, the higher the freight class will be, and more expensive to boot. It is important for shippers to thoroughly research what freight class is most accurate for their shipment before it is picked up, to avoid reclassing on an invoice. Reclassing can result in a higher base charge and also have fees associated with the adjustment itself.

    It’s also important to make sure the specifications and weight of your shipment are correct, because more and more carriers are moving towards dimensional or density-based pricing. If your product takes up space but doesn’t weigh very much, this low-density shipment will likely cost you. Make sure you are calculating density correctly, so that you don’t see surprises or adjustments on your invoice, including reweigh charges.

  5. Accessorial requests and fees
    Accessorial fees are charges for extra services that are requested by the shipper or receiver, but often show up unexpectedly on a freight invoice. They can be planned and requested on the BOL or come up out of need at the time of pick-up or delivery and billed after the fact. They include services such as lift-gate, inside delivery, or driver assist.

    The best way to avoid these types of freight invoice mistakes is to have clear communication between the shipper and receiver. Get information on the type of destination location, whether there is a dock and team available for delivery, and what type of truck will likely be needed to make a delivery. Accessorials are a difficult type of charge to contest, as the carrier holds the cards and will have noted the request for any special services. It’s up to the shipper and receiver to know which services come with a charge, and whether you can avoid needing these special services in the first place.

It’s important to note that mistakes can happen, and as we determined, adjusted invoices are common. If you’ve reviewed the facts, checked your BOL against your invoice and worked through details between the shipper and receiver, but still find inaccuracies, what do you do next? If you believe you’ve been overcharged and have documentation to prove it, you have a case for a claim against a carrier. It may seem like a daunting task, but you’re not alone. Working with the experts at PartnerShip can help offer claims assistance and get you started. Contact us to learn more.


Freight claims white paper