Why Carriers Hate Difficult Freight and How to Fix It

February 18, 2022 at 2:49 PMJen Deming
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Have you ever thought about whether your LTL freight loads are worthwhile for the carrier? Your freight shipments must be worth the amount of effort that’s invested in moving them. If the payoff isn’t there, your loads will be regarded as “difficult freight”.  This can lead to declined loads, infrequent pick-ups, or a tense relationship with your carrier. To get your freight prioritized, the first step is determining whether you have difficult freight, then taking the steps needed to become a shipper of choice. 

Reason 1: Your pick-up or delivery location is tough to access

One way to determine whether your freight is cringeworthy can be as simple as walking through the door of your business and scanning the surrounding lot. Ask yourself, are my freight pick-ups a pain to complete? Maybe you don’t even have a lot, but your business is located on a side street or an alley in the city. A standard LTL dry van being dispatched by the carrier is 52 feet long, which definitely takes skill to maneuver safely. If your business location is in a challenging place, such as a cramped area that restricts maneuverability or doesn’t have a dock, pick-up is tough for the driver to complete. 

On the other hand, maybe you have the space to maneuver, but it’s such a rural location that the carrier only services the area infrequently. If you’re in an isolated region that doesn’t have many other local businesses moving freight, the work to payoff ratio is pretty unbalanced. Either way, carriers have a term for these hard-to-reach locations. High-traffic metropolitan areas, remote construction zones, and extremely rural regions all fall within the definition of limited access.

The best thing you can do to avoid this particular pitfall is to create as much flexibility as possible for the carrier. You might not be able to move your business, but if the physical location of your pick-up has some structural challenges, you need to communicate that to the carrier beforehand. Informing the carrier allows them to plan for the proper equipment, such as dispatching a smaller box truck for arrival. If you can swing it with your warehouse team, consider shipping to or from a freight terminal, rather than your business. Busy freight terminals are located in desirable geographic areas that you know the carrier will visit regularly. This helps ensure your shipment gets moving and will spare you extra limited access fees. 

Reason 2: Your freight is a prohibited commodity

Want to know another reason that your shipment may be marked as “difficult freight”? The commodity you are shipping may be prohibited by the carrier. This is usually due to liability, governmental regulations, or company policy. The act of prohibiting certain items exists for two main reasons: 

High risk/high value - These types of products can be difficult to put an exact value on, or may be easily damaged or stolen. Commodities include bank bills, credit cards, gold or precious stones, currency, original artwork, furs, or other high-value items. Your chosen carrier may be willing to accept certain items, but you must prove you have the appropriate insurance coverage.  

Regulated – These shipments may be excluded due to government regulation or may be hazardous in nature. This may also include perishable items that require controlled storage requirements. Items in this category include aerosols, chemicals, assembled guns, alcohol, combustible materials, hazardous materials, and live plants and animals.

So, since this type of “difficult freight” can include so many different commodities, what can you do? Your first goal should be to learn just how your carrier views these products. Evaluate your carrier’s terms and conditions  before you even start planning your pick-up. Restricted or prohibited items will be listed there, as well as any liability and claims information. Inspections regularly occur during transit, so if you aren’t sure if you’re safe, call the carrier and find out their policy.

If you are consistently moving these types of risky shipments, make sure that you are working with carriers that are properly certified. Many carriers specialize in these types of loads, so you can ensure your shipments are moving safely and legally. For some types of cargo there may be state-mandated regulations, as in the case of transporting alcohol. Be sure to have the proper permits and to adhere to the necessary policies. Any type of shipment that has restrictions will likely have very specific packaging requirements and requisite paperwork.  

Reason 3: Your warehouse hours don’t mesh with the carrier

Maybe the location of your business isn’t the thing preventing a carrier’s arrival, but your facility’s operating hours are what create further problems. Due to the nature of certain establishments, arrival times may be heavily policed or limited. Places like schools, prisons, or storage facilities often have restricted hours for arrival and loading – and sometimes they’re after a carrier’s business hours. 

All a driver wants to do is arrive onsite, get loaded quickly, and then to get back on the road. Having to work around odd hours can complicate the daily schedule. To make matters worse, some locations may require an appointment for arrival. If you have a small loading window that requires the driver to stick to a very fixed schedule, this is going to present some issues. Traffic issues or detours can throw off an entire day’s work. If a driver arrives just short of the appointment time, the shipment may need to be put back on the board for the next day.

Create flexibility in your loading hours whenever possible. If you must require delivery appointments, make sure your loading team is efficient and organized so that you don’t run over. Allowing weekend arrivals, extended hours for pick-ups, and having a team “on call” can greatly reduce the stress a driver will experience and boost the chances the carrier will work with you again.

Reason 4: Your reputation proceeds you 

When you are auditing carriers, and measuring up how well they’re working out for you, realize that carriers are doing the same thing. With capacity as limited as it is, freight carriers want to work with customers who have their shipping processes down pat and are pleasant to do business with. If you are anything but that, they will take their business elsewhere.

One major disruption for carriers is the subject of detention. Carriers usually allot two hours for loading, and any time it takes over that is considered detention. Detention holds up drivers, wasting time and preventing them from moving on to the next load. It’s pricey too, as most carriers will pass on a detention fee to offenders. Keep in mind, drivers are not going to help you load your cargo. Some may assist, but be warned, that will rack up some hefty fees too.

In order to avoid these fees and stay in good graces with the carrier, you need to have a well-trained and efficient warehouse team that also has the proper loading equipment. If you don’t have a dock for loading, that’s okay, but you should have a forklift or another alternative ready and working at pick-up. 

Be helpful and accommodating to the driver. Amenities like accessible parking options, a comfortable resting area, and food and coffee will be greatly appreciated by the driver. Keep in mind, when it comes to difficult freight, your reputation is the one factor you can truly control. Becoming a shipper of choice takes planning and a little bit of thoughtfulness, but it goes a long way in helping the carrier look forward to your loads.

Reason 5: Your business has above average claim submissions 

It probably seems pretty obvious, but if you’re submitting a lot of claims, the carrier is going to be wary of your cargo. Freight claims cause headaches for everyone involved. While the burden of proof is on the shipper to prove carrier negligence, claims submissions take a lot of time, research, and possibly loss of revenue for the carrier. Whether you win the claim or not, damage and loss claims mean the carrier will think twice about moving your shipments.

If your company has a history of damages, your freight carrier is going to evaluate a few risk factors. It may be possible that you are shipping extraordinarily fragile, or perishable, commodities that create a lot of risk. For example, a landscaping business shipping live plants may want to use LTL services for smaller freight loads. While possible, doing so is hazardous. Any delays in shipments or extra handling may cause an above-average risk to the integrity of the product. 

The other issue may be with your packaging. A business that is shipping built furniture may experience increased risk of damage to their product. Custom crating your product can help avoid some damages, but the risk may still be too high, and standard carriers may decline to move your loads at all.

If you are shipping any sort of fragile or high-risk shipment, your first step should be to perfect your packaging procedures. It may be costly to invest in custom packaging, but using standard pallets and shrink wrap is not going to be enough to protect your freight. It’s more important to consider whether specialty shipping services may be the right option for your cargo. White glove shipping services can be pricey, but they prioritize safe handling and security. Refrigerated options or even using dedicated truckload services will limit the handling of your product, and may speed up transit as an added benefit.

Reason 6: Seasonality is shifting carrier priorities

During certain times of the year, there are huge spikes in available freight shipments for carriers to move. Depending on the industry, these periods vary by region and season, and sometimes there may be some cross-over. Some examples include produce season in places like Florida, the Midwest, and California, construction season in the spring, or nationwide during the winter holiday season. Because there are so many available loads to choose from, carriers will prioritize the loads that, you guessed it, have the highest payoff for minimal effort.

If you’re shipping during these busy seasons, you need to be flexible. LTL rates will go up and transit times will increase. You should always be practical about your budget, but consider the long-term goal. It’s not the time to tighten the belt on your budget during busy seasons - aim to lower costs year-round so that you have room when you need it. Since transit times will be longer, consolidating loads whenever possible will decrease your overall risk for late deliveries. Expanding your pool of carriers by working with a freight broker will increase the likelihood your shipment gets moved. As always, make your freight as appealing as possible so that when carriers are frazzled by the seasonal onslaught, they can count on your shipments to be fast and easy.

Make difficult freight a thing of the past

Nobody wants to be seen as a “problem shipper”, but the good news is that with time, and a little foresight, you can turn the situation around. It all starts with putting yourself in the carrier’s shoes. Would you want to work with your business? It’s your responsibility to make your cargo desirable, and encourage a strong relationship with your carrier. PartnerShip can help, by guiding your business to make the right choices for your loads, and connecting you with the right carriers who want to move your freight.


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2021 Year-End Planning for Your FedEx and UPS Shipments

November 15, 2021 at 9:43 AMLeah Palnik
2021 Year-End Planning for Your FedEx and UPS Shipments

The end of the year is usually pretty hectic for a lot of businesses, but 2021 is proving to be one for the books. As you navigate the holiday season and prepare for the year ahead, you’ll want to heed our warnings for your FedEx and UPS parcel shipments.

Ship early
We can’t stress this enough. Delays are becoming more common and will likely get worse the closer we get to Christmas. The FedEx and UPS networks are very strained right now. Fueled by the pandemic and all of its ripple effects, demand for parcel services is at an all-time high. Both FedEx and UPS have suspended service guarantees for their ground services and some of their air/express services, which means you can’t leave things up to chance. Ship early and build in plenty of extra time where you can so you don’t run into major disruptions.

Review holiday shipping deadlines
For retailers, this is especially important. As customers place their orders for holiday gifts, they’ll want to know that they’ll receive them before the big day. FedEx and UPS have released their shipping deadlines, so make sure to review them and plan accordingly. That way you’ll be able to manage expectations appropriately and keep your customers happy.

Prepare for the 2022 rate increases
Don’t sleep on the fact that after you make it through the holiday season, your FedEx and UPS rates will be going up. Both carriers announced that they will be increasing their rates by an average of 5.9%. It’s tempting to take that announced average and budget for your costs to go up by that much, but unfortunately it’s not that simple.

How much your rates will go up in the new year will largely depend on which services you use, your package characteristics, and where you’re shipping to/from. That 5.9% average also doesn’t account for surcharges which can drive up your costs even more. If this all sounds like a major analysis that you don’t have the time to conduct, you’re not alone. That’s why we’ve reviewed the updated rate charts for you. Download our free guide to see a full analysis of what you can expect.

The Essential Guide to the 2022 FedEx and UPS Rate Increases.

Types of LTL Carriers and When You Need Them

November 10, 2021 at 11:04 AMJen Deming

Working with a less-than-truckload (LTL) carrier is a great way to move your larger, palletized loads efficiently and often with some cost-saving benefits when compared to other services. But, even within the LTL service category, there are a few different business models - each offering a different mix of security, speed, and cost. Understanding the benefits of each will help you choose what works best for your business.


Types of LTL Carriers Infographic.

Freight Carrier Closures for the 2021 Holiday Season

November 3, 2021 at 4:25 PMJen Deming
2021 Freight Carrier Closures Blog

2021 has been another challenging year. The freight market continues to be oversaturated with available loads while simultaneously suffering from a capacity crisis. Transit times are delayed, so to ensure timely delivery (you can't count on eight tiny reindeer), you must plan ahead and create a flexible shipping schedule. You'll also need to be mindful of carrier closure dates. We've compiled a list to keep on hand when you're executing your holiday shipping strategy.

Freight carrier closures

  • Saia LTL Freight - will be closed November 25-26, December 23-24, and December 31.
  • YRC Freight – will be closed November 25-26, December 24, and December 31.
  • XPO Logistics – will be closed November 25-26, December 23-24, and December 31.
  • ArcBest – will be closed November 25-26, and December 24.
  • R+L Carriers – will be closed November 25-26, December 24, and December 31.
  • Estes – will be closed November 25-26, and December 24.
  • Dayton Freight – will be closed November 25-26, December 23-24, and December 31.
  • PittOhio – will be closed November 25-26, December 23-24, and December 31.
  • AAA Cooper – will be closed November 25-26, December 23-24, and December 31.
  • TForce Freight - will be closed November 25-26, December 23-24, and December 31.

Santa has his elves, you have a team at PartnerShip

With extra challenges facing your business this year, keep in mind that the freight experts at PartnerShip can help you successfully manage your holiday shipping. Our office will be closed November 25-26, December 24, and December 31 so that we can spend time with our families. Happy Holidays!

Ship Early: FedEx and UPS Holiday Shipping Deadlines for 2021

October 14, 2021 at 11:10 AMLeah Palnik
2021 Holiday Shipping Deadlines for FedEx and UPS

As you prepare your store for the influx of orders that come with the holiday season, you’re going to want to keep an eye on the shipping deadlines. Both FedEx and UPS have announced the last dates you can ship your orders and make it in time for a Christmas delivery.

While it’s important to note these deadlines every year, it will be especially crucial this year. UPS and FedEx are currently struggling to keep up with demand for small package shipments and it’s only going to get worse the closer we get to the holidays. To keep your customers happy and set the right expectations, we recommend clearly communicating the shipping cutoff dates and adding in extra days in case of delays.

FedEx has published a complete visual list of the last days to ship. Here are some highlights for domestic shipments:

  • December 9 for FedEx Ground Economy
  • December 15 for FedEx Ground and FedEx Home Delivery
  • December 21 for FedEx Express Saver
  • December 22 for FedEx 2Day and 2Day AM
  • December 23 for FO, PO, SO, and Extra Hours
  • December 24 for FedEx Same Day

UPS has also created a list of the last days to ship for Christmas delivery. Unfortunately, one thing that is missing is a specific cutoff date for Ground shipments. You will need to get a quote on the UPS website instead. For domestic UPS air shipments, the dates are as follows:

  • December 21 for UPS 3 Day Select
  • December 22 for UPS 2nd Day Air
  • December 23 for UPS Next Day Air services

It’s also important to note that service guarantees are currently suspended for both FedEx and UPS ground services. The main takeaway? You’ll want to encourage your customers to order early and do what you can to add in extra days when setting delivery expectations.

If you're looking for any additional guidance or need a way to lower your small package costs, PartnerShip can help. Contact our team today.

The Essential Guide to the 2021 FedEx and UPS Rate Increases

December 8, 2020 at 10:52 AMLeah Palnik
The Essential Guide to the 2021 FedEx and UPS Rate Increases

It’s been a wild and unpredictable year, but there’s one thing you can count on as we head into 2021 – the annual FedEx and UPS rate increases. For the fourth year in a row, both carriers announced an average increase of 4.9% for air and ground parcel services. The new rates for UPS will go into effect on December 27, while the new rates for FedEx will go into effect a week later on January 4.

How to budget your parcel costs for 2021
While it may be tempting to budget for a 4.9% increase, you have to dig a little deeper to uncover how much your costs will actually go up in 2021. The actual rate increases vary quite a bit depending on the service you use and your package characteristics.

Both carriers have made the new rates for 2021 available:

You will also need to account for updates to FedEx and UPS surcharges. Common surcharges like Residential Delivery and Address Correction will be more expensive in the new year. But on top of that, FedEx and UPS have both made changes that could cause a package to incur a fee that it wouldn’t have in the past. For example, they both broadened the qualifications for their Additional Handling fee and have updated the list of zip codes for Delivery Area surcharges.

You can view a complete list of the changes that the carriers have each posted:

How to analyze the 2021 FedEx and UPS rate increases
While it’s imperative for you to be aware of the changes coming ahead in the new year, combing through every detail of the new rate charts is challenging and time-consuming. A good place to start is to identify the changes that will have the most significant impact on your budget. First, take a look at your shipments from the last year and identify trends for the services you typically use, your package characteristics, and zip codes. From there you can use the new report from PartnerShip, which highlights the areas with the highest increases and outlines the important changes.

The state of the parcel industry
Aside from the general rate increases, it’s important to understand what’s happening within the parcel industry. Within the past several months, the coronavirus pandemic has brought on a great deal of logistical challenges. Carrier networks have been strained as they struggle to keep up with demand and deal with restrictions. As a result, both FedEx and UPS have instituted peak surcharges.

Most notably, since the beginning of the pandemic FedEx and UPS have been applying peak surcharges to international shipments. Air cargo capacity has been limited which has disrupted the global supply chain and driven costs up.

Additionally, residential deliveries have increased substantially as more people are relying on online shopping. High-volume B2C shippers specifically have been ramping up their business. FedEx and UPS have responded to this increased demand by instituting peak surcharges. Instead of simply applying a surcharge on all residential shipments during the holiday season like they’ve done in the past, UPS and FedEx are applying it to those shippers with a large volume of packages or those who are experiencing a significant increase. That’s good news for many small businesses, but tough on those larger ecommerce retailers.

Even if these peak surcharges don’t apply to your business right now, it doesn’t mean that you’ll forever be immune. There are still a lot of unknowns related to the coronavirus pandemic and how it will continue to impact the supply chain. You will need to stay vigilant and keep up to date on announcements from FedEx and UPS.

What you can do to combat rising shipping costs
With everything the industry is experiencing right now, shippers don’t exactly hold the power. Add the general rate increases on top of that, and you may feel helpless against rising costs. However, there are things you can do to mitigate the damages. Download our guide to the 2021 FedEx and UPS rate increases to help identify the problem areas. Then contact PartnerShip to find out if you qualify for one of our discount shipping programs, and we'll help you ship smarter.

Download the essential guide to the 2021 FedEx and UPS Rate Increases

Carrier Closures for the 2020 Holiday Season

November 19, 2020 at 3:00 AMJen Deming
2020 Holiday Schedule Blog Post

2020 has been a year unlike any other. With the holiday season upon us, managing your shipment timelines is more important than ever. Most carriers have strict cut-off dates to ensure your holiday cheer is delivered on time, and with COVID-19 stretching available carriers extra thin this year, it’s more important than ever to plan accordingly. Whether you’re shipping small packages to customers, or need to order seasonal supplies for your business, we’ve broken down the most important holiday shipping dates that you need to know.

Freight carrier holiday schedule

Truck in SnowTruck drivers deserve some time off too, and it’s important for shippers to know which dates carriers are closed for business so you can plan your loads. Here are the 2020 holiday season closure dates for some common freight carriers:

  • UPS Freight will be closed November 26-27, December 24-25, and January 1. There will be modified service hours on New Year’s Eve, December 31.
  • YRC Freight will be closed November 26-27, December 23-25, and January 1-2.
  • XPO Logistics will be closed November 26-27, December 24-25, and January 1.
  • Old Dominion will be closed November 26, December 24-25, and January 1. There will be limited service hours on November 27 and December 31.
  • New Penn will be closed November 26-27, December 23-25, December 31, and January 1.
  • Pitt Ohio will be closed November 26-27, December 24-25, and January 1.
  • Reddaway will be closed November 26-27, December 24-25, and January 1. There will be limited service hours on December 23 and December 31.
  • Dayton Freight will be closed November 26-27, December 24-25, and January 1.
  • R&L Carriers will be closed November 26-27, December 24-25, and January 1.
  • Estes will be closed November 26-27, December 24-25, and January 1.
  • Central Transport will be closed November 26 and December 25. There will be limited service hours on November 27 and December 24.
  • Roadrunner will be closed November 26-27, December 24-25, and January 1.
  • FedEx Freight will be closed November 26-28, December 24-25, and January 1. 
  • Holland will be closed November 26-27, December 24-25, and January 1. There will be limited service November 27, December 23, and December 31.
  • AAA Cooper will be closed November 26-27, December 24-25, and January 1.
  • ArcBest will be closed November 26-27, December 24-25, and January 1.
Truck in Snow

Small package carrier closures and deadline dates

With a holiday season projected to be bigger than any other, it’s super important to review holiday carrier schedules and deadlines. For your shipments moving with FedEx, make sure to reference the FedEx holiday schedule so you can plan ahead. If you're using UPS to ship during the season, remember to check the UPS year-end holiday schedule beforehand.

PartnerShip schedule

If the unprecedented volume of holiday shipments has you saying "no, no, no" instead of "ho, ho, ho," the experts at PartnerShip can help. Please keep in mind that our office will be closed on November 26-27, December 25, and January 1. Happy Holidays from PartnerShip, and hang in there -  we're welcoming 2021 with open arms!

Gearing Up for National Truck Driver Appreciation Week 2020

September 1, 2020 at 4:10 PMJen Deming
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Our country has long depended on the tireless efforts of the nation’s truck drivers, and this year, we have even more reason to be grateful. September 13-19 is National Truck Driver Appreciation Week, and here in 2020 it takes on a special significance. Throughout the unprecedented challenges our country has faced during COVID-19, businesses have depended on shipments being delivered that our homes depend on. From medicine to food items for families, medical provisions for essential workers and school supplies for our makeshift at-home classrooms, truckers are on the front lines, at risk, so that we receive the goods we need to keep this country going.

Many national and local businesses and service centers are running promotions and contests for truck drivers during National Truck Driver Appreciation Week in honor of these heroes behind the wheel.

  • PartnerShip - As a special thank you to our very own partner truckers, PartnerShip will randomly select one driver daily moving loads during National Truck driver Appreciation Week to win a Dunkin’ Donuts gift card. 
  • Shell Rotella SuperRigs 2020 – This year, the popular truck “beauty contest” is going virtual and has added a special category for “Most Hardworking Trucker.” Tune in online for winners being selected during National Truck Driver Appreciation Week. Category winners will be featured in a 2020 Shell Rotella SuperRigs, MyMilesMatter Rewards Points, and all kinds of merch like jackets, hats, and other goodies. 
  • Travel Centers of America – Starting Sept. 1, TA will begin a month-long celebration of America’s truck drivers. UltraONE members making a fuel or service purchase will be entered to win the “TA Driver Appreciation sweepstakes”, with prizes like airline tickets, gift cards, an Indian Scout motorcycle, and more. Additionally, the service centers will be offering extra points, discounted services and products, and other promotions through the TruckSmart app.
  • Pilot Co. – Through Sept. 1-30, truckers receive special offers and can to enter-to-win signed merchandise from singer-songwriter Randy Wylie Hubbard, who also helped create a special video honoring America’s professional drivers. Through the month, drivers also receive free drinks and shower services every day all month long, free diagnostic tests on their trucks, and bonus Push4Points.

In addition to these special promotions being run during Truck Driver Appreciation week, many businesses and restaurants have also offered free services and meals throughout the COVID-19 crisis, as a thank you for the extra efforts and added risk these drivers are taking to get consumers the supplies they need.

  • CDL Meals – Drivers can order these healthy meal alternatives on-the-go through the app and receive an extra 25% off using the code “SHOP25”.
  • Denny’s – Participating Denny’s locations have extended the 15% off online orders for truckers. Call individual locations to confirm, and use promo code "Driver15" online.
  • Cracker Barrel – Locations nationwide are offering free coffee and fountain drinks for drivers. Speak to a store associate for details, and find a Cracker Barrel along your route at crackerbarrel.com/locations.
  • Papa John’s – Professional truck drivers receive 25% off regular menu prices until Dec. 31, 2020. Use code "Deliver25" at checkout.
  • Ruby Tuesday – Between noon and 8 p.m.,truck drivers receive 25% off their online order. Drivers should enter "25" when prompted at checkout.
  • Motel 6 – For drivers who need a break from sleeping in their cabs, the hotel chain is offering special discounts for drivers during COVID-19 when booking through the Trucker Path app.

We appreciate all of our drivers – thanks to your hard work and dedication on the front lines, our customers and our nation’s businesses can keep moving through this crisis. 

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Freight Brokers and Carriers: 3 Major Distinctions

April 2, 2020 at 9:23 AMJen Deming
Freight Broker and Carrier Blog Post

It's pretty easy to get lost in freight shipping terminology. A basic question that still puzzles even experienced freight shippers is understanding the differences between a freight broker and carrier. The distinctions between both affect factors like geographical coverage, liability, and responsibilities. Pinpointing these key differences will help you better understand each part they play in getting your loads from here to there. 

Responsibility to shipper

When looking at a freight broker and carrier, it's important to understand the primary responsibility of each party in the physical transportation of your freight. A carrier refers to the company, or operator, that directly handles the transportation of your shipment. Common national carriers include UPS Freight, YRC Freight, FedEx Freight, and more. Carriers can specialize in less-than-truckload (LTL), dedicated truckload freight, or even specialized services such as refrigerated or oversized freight equipment.

A freight brokerage is a company that serves as a transportation intermediary rather than directly operating a truck fleet and physically moving your freight. A freight broker's job is to contract available loads with a carrier and find an acceptable rate within a specified time frame according to the shipper. The freight broker cuts down the time and effort it may take for a company to look for its own carriers and may decrease costs by shopping quotes.

Geographical restrictions

Most freight loads are moved by common carriers - the big name, national trucking companies like UPS Freight and others we mentioned earlier. Most national carriers have terminals, or hubs, set up in areas where there is a very high demand for freight shipping. This is where they have the greatest truck availability and most competitive pricing for their loads. For areas outside of these shipping hubs, common carriers may have a limited pick-up schedule or work with regional carriers for rural deliveries. Regional carriers consist of smaller businesses and fleets that operate within a specific area. So while a common carrier can theoretically get your freight anywhere in the U.S., it may take a longer amount of time due to the need to contract a regional carrier. 

Because a third-party logistics provider isn't managing assets and trucks themselves, they can essentially operate out of anywhere. Many brokerages have offices set up in hot shipping locations with satellite offices nationwide. Some brokerages specialize within a certain industry and become experts in specific types of loads such as oversized freight or cross-border shipping. They may also develop mutually beneficial relationships with local businesses and local carriers, allowing greater flexibility and premium service levels for special requests. In addition to domestic moves, brokers can also serve as a valuable resource for shippers moving freight internationally, offering guidance and expertise in addition to coverage options. 

Liability and ownership of freight

A major difference between freight brokers and carriers is the ownership of the freight while in transit. According to the Carmack Amendment, when a carrier agrees to move a load, a contract is formed per the shipper load and count (SLC) noted on the bill-of-lading. By signing the BOL, the shipper is accepting responsibility by stating that the freight was loaded securely and counted. At the time of pick-up, and until delivery, the motor carrier is fully responsible for the freight that it has on board. This means that should the load experience any loss or damages, then the carrier is responsible. If a claim needs to be submitted, the claim is with the carrier, rather than a broker who may have arranged for the transportation of the freight. 

From a legal perspective, a freight broker is not liable for damages to freight because the ultimate responsibility lies with the carrier. However, that doesn't mean that a freight broker can abandon their customer. A quality freight brokerage will have claims experts on staff that are knowledgeable about shipper's rights and responsibilities, liability restrictions, and proper claims filing procedures. While a carrier may have a legal responsibility to damaged freight, a freight broker has an ethical obligation to educate shippers and help out whenever a shipment encounters complicated roadblocks like a damage or loss claim.

The advantage of using a freight broker

When you work with a quality freight broker, you gain expertise, increase operational flexibility, and add a cost-saving alternative that you may not have when working directly with a carrier. Working with PartnerShip can ensure you have a team in your corner to help you navigate even the most unique shipping challenges. 

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2020 FedEx and UPS Rates Explained

December 10, 2019 at 1:29 PMLeah Palnik
2020 FedEx and UPS Rate Increases Explained

UPS and FedEx rates are slated to go up in 2020 by an average of 4.9%. The changes will go in effect for UPS on December 29, while the FedEx rates go into place on January 6.

If you’re planning to budget for your costs to go up 4.9% in the next year, you better think twice. The announced average doesn’t paint a complete picture. The rates for some packages will be increasing less than 4.9%, but that means that the cost to ship other packages is increasing far more. What you’re shipping, where you’re shipping it to, and what service you’re using will ultimately determine how much you should budget for your shipping costs in the new year.

Here are the released rates for 2020:

FedEx and UPS surcharges
The rates, however, are only one part of the equation. You also have to take into account the additional fees that UPS and FedEx tack on. It’s more important than ever to be mindful of what could qualify your packages for these surcharges. Not only do the costs increase year over year, but the carriers also make adjustments to how the charges are defined – making it more likely that your packages will be hit with them.

A prime example of this is the change both FedEx and UPS made to their Additional Handling fee for 2020. They’ve lowered the weight threshold to 50 pounds from 70 pounds, which means your costs could go up significantly if you ship packages within that window.

Here are all of the announced surcharge changes:

Industry trends
Online shopping has had a profound effect on the parcel industry and the way that FedEx and UPS operate. The carriers are moving more residential deliveries and an increased amount of larger packages, as consumers have become accustomed to being able to order almost anything online and receiving it in 2 days or less.

The changes FedEx and UPS have instituted in recent years and are making in 2020 are a direct response to these industry trends. In the past several years, they’ve broadened the use of dimensional weight pricing, added new peak surcharges, and drastically increased the surcharges for larger packages.

Understanding the 2020 rate increases
We know how daunting it is to analyze the 2020 FedEx and UPS rates, so we’ve done the hard work for you. In our free white paper, we break down the new rate charts and simplify some of the complicated changes. It’s the best way to find out what will cost you the most in the year ahead. Looking for ways to offset the rate increases? We can also help with that. Contact us to find out if you qualify for one of our discount shipping programs.

Download the free white paper: Your Guide to the 2020 FedEx and UPS Rate Increases