Meet the People Who Help You Ship Smarter: Dante

July 22, 2022 at 8:53 AMLeah Palnik

You might be familiar with PartnerShip and how our organization helps customers ship smarter. But we’re more than a freight brokerage business. The people behind PartnerShip and our collective expertise are truly what make the difference. First up, we’d like to introduce you to Dante Donofrio.

Meet Dante

How you might know Dante
As one of our Senior Account Representatives, Dante helps our customers move their freight. He works hard to collect all the important info about your shipment so he can match it with the best carrier for the job, at the most competitive price. Understanding all your specific needs - from required equipment to receiving hours - he leaves no detail unchecked to ensure everything goes smoothly.

Some shipping wisdom
Dante has been with PartnerShip for over 4 years and has witnessed first-hand what shippers are dealing with in these times of disrupted supply chains and unprecedented freight demand. We asked him a couple questions to share what he’s learned.

  • What industry trends are you seeing that you think shippers should be aware of?
    In the less-than-truckload (LTL) market, if you've shipped recently then you know that transit times are not what they were. Carriers are more often than not, NOT able to make their estimated arrival times and, unfortunately, there's not discounts for late shipments. Also, carriers are taking every opportunity to re-weigh, re-measure and even re-class your freight so it just comes back to accuracy and making sure you have the right classification, weight and dimensions. Our team does a great job of helping with freight class so that surprise rate increases from reclassification can be avoided.

  • If you could give customers one piece of advice for smart shipping, what would it be?
    Try to tell us more than we want to know about your freight. Small details can be important so don't be afraid of giving too much information. I love thorough customers who give us lots of information. That said, if you don't do that, be prepared for me to come at you with lots of questions but it's all in the name of getting your freight there and controlling cost!

Meet Dante

Something you may not know about Dante
Dante played guitar in a high school garage rock band but quit when he was working and attending night school. After a bit of a hiatus, he took it up again about 5 years ago and now even has a collection of guitars hanging up on his office wall. When asked if his life was made into a movie what the title would be, Dante says it would be “Shipper Guitar Hero”.

Your freight
With all the current challenges in the shipping industry, working with an expert like Dante is imperative. Reach out to our team to start controlling your freight costs and ship smarter. In the meantime, check out these resources that help you determine what details are important when you're preparing your shipment, like Dante advises:


Welcome to Our Newest Employees!

June 16, 2021 at 2:02 PMJen Deming
Here at PartnerShip, we truly value our team members and put a strong emphasis on connectivity between staff. During the past year, working remotely has made it more challenging to maintain our culture, but that hasn't changed our commitment to supporting each other. We recently brought on six new staff members and while we get to know them, we thought you'd also like to help us welcome them to the team! Learn more about these new faces of PartnerShip below. 

Bianca Pate

What do you like to do in your free time?

I collect tropical houseplants and have a vegetable garden. I also spend a lot of time making macrame art, sketching, reading and going hiking.

Do you have any nicknames?

All of my friends call me Bea.

What is your favorite 90s Jam?

Say It Ain't So - Weezer

What's the best vacation you've been on?

Every few months my partner and I drive to Asheville, NC to go hiking. It’s my favorite place, so it’s always the best to get away in the mountains.

What do your colleagues say is your best attribute?

My favorite coworker from one of my past jobs says I am great at talking to people and meeting them where they are at.


Mary Anne

What do you like to do in your free time?

Walk the park with my dog Bella and visit with my grandbabies.

Do you have any nicknames?

Yes, Grace.

What is your favorite 90s Jam?

Don't have one.

What's the best vacation you've been on?

Visiting my grandbabies in West Virginia.

What do your colleagues say is your best attribute?

My outgoing personality!


Rae Millican

What do you like to do in your free time?

I spend my free time having fun with my two daughters. I also enjoy collecting really old books and doing activities outside around the bay.

Do you have any nicknames?

Rae Rae

What is your favorite 90s Jam?

Alice in Chains – Man in the Box

What's the best vacation you've been on?

Best Scenery: Lake Louise (Banff National Park). Most Fun: Italy/New Orleans/Key West

What do your colleagues say is your best attribute?

My helpful attitude.


JT McDonald

What do you like to do in your free time?

I race Motocross, play guitar, play with my dogs Ryder & Sophie and try out new recipes

Do you have any nicknames?

JT is a nickname that was given to me when I was about a week old. My full name is John Thomas but my Dad’s name is also John. A week in my parents realized that calling me John would be confusing and John Thomas was too long so JT was what they settled on and I’ve gone by that since.

What is your favorite 90s Jam?

One Headlight - The Wallflowers

What's the best vacation you've been on?

Waikoloa Hawaii. Such a beautiful place with great beaches, volcanos to explore and amazing food.

What do your colleagues say is your best attribute?

My ability to wear many hats and take on any project.


Paris Thomas

What do you like to do in your free time?

I like to catch up on my reading in my free time.

Do you have any nicknames?

No nicknames.

What is your favorite 90s Jam?

Return of the Mack - Mark Morrison

What's the best vacation you've been on?

Dominican Republic - when I was married.

What do your colleagues say is your best attribute?

I'm very aware of my surroundings and I'm always willing to learn.


Paris Thomas

What do you like to do in your free time?

Spend time with my children.

Do you have any nicknames?

No.

What is your favorite 90s Jam?

Wonderwall - Oasis

What's the best vacation you've been on?

Universal Studios.

What do your colleagues say is your best attribute?

Kindness.

Gearing Up for National Truck Driver Appreciation Week 2020

September 1, 2020 at 4:10 PMJen Deming
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Our country has long depended on the tireless efforts of the nation’s truck drivers, and this year, we have even more reason to be grateful. September 13-19 is National Truck Driver Appreciation Week, and here in 2020 it takes on a special significance. Throughout the unprecedented challenges our country has faced during COVID-19, businesses have depended on shipments being delivered that our homes depend on. From medicine to food items for families, medical provisions for essential workers and school supplies for our makeshift at-home classrooms, truckers are on the front lines, at risk, so that we receive the goods we need to keep this country going.

Many national and local businesses and service centers are running promotions and contests for truck drivers during National Truck Driver Appreciation Week in honor of these heroes behind the wheel.

  • PartnerShip - As a special thank you to our very own partner truckers, PartnerShip will randomly select one driver daily moving loads during National Truck driver Appreciation Week to win a Dunkin’ Donuts gift card. 
  • Shell Rotella SuperRigs 2020 – This year, the popular truck “beauty contest” is going virtual and has added a special category for “Most Hardworking Trucker.” Tune in online for winners being selected during National Truck Driver Appreciation Week. Category winners will be featured in a 2020 Shell Rotella SuperRigs, MyMilesMatter Rewards Points, and all kinds of merch like jackets, hats, and other goodies. 
  • Travel Centers of America – Starting Sept. 1, TA will begin a month-long celebration of America’s truck drivers. UltraONE members making a fuel or service purchase will be entered to win the “TA Driver Appreciation sweepstakes”, with prizes like airline tickets, gift cards, an Indian Scout motorcycle, and more. Additionally, the service centers will be offering extra points, discounted services and products, and other promotions through the TruckSmart app.
  • Pilot Co. – Through Sept. 1-30, truckers receive special offers and can to enter-to-win signed merchandise from singer-songwriter Randy Wylie Hubbard, who also helped create a special video honoring America’s professional drivers. Through the month, drivers also receive free drinks and shower services every day all month long, free diagnostic tests on their trucks, and bonus Push4Points.

In addition to these special promotions being run during Truck Driver Appreciation week, many businesses and restaurants have also offered free services and meals throughout the COVID-19 crisis, as a thank you for the extra efforts and added risk these drivers are taking to get consumers the supplies they need.

  • CDL Meals – Drivers can order these healthy meal alternatives on-the-go through the app and receive an extra 25% off using the code “SHOP25”.
  • Denny’s – Participating Denny’s locations have extended the 15% off online orders for truckers. Call individual locations to confirm, and use promo code "Driver15" online.
  • Cracker Barrel – Locations nationwide are offering free coffee and fountain drinks for drivers. Speak to a store associate for details, and find a Cracker Barrel along your route at crackerbarrel.com/locations.
  • Papa John’s – Professional truck drivers receive 25% off regular menu prices until Dec. 31, 2020. Use code "Deliver25" at checkout.
  • Ruby Tuesday – Between noon and 8 p.m.,truck drivers receive 25% off their online order. Drivers should enter "25" when prompted at checkout.
  • Motel 6 – For drivers who need a break from sleeping in their cabs, the hotel chain is offering special discounts for drivers during COVID-19 when booking through the Trucker Path app.

We appreciate all of our drivers – thanks to your hard work and dedication on the front lines, our customers and our nation’s businesses can keep moving through this crisis. 

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Coronavirus Updates

April 6, 2020 at 8:22 AMLeah Palnik
COVID-19 Shipping Updates

While you’ve been burdened with adjusting to the new normal that the coronavirus (COVID-19) outbreak has created, know that we are committed to supporting you and keeping your shipments moving.

Though this is an ever-changing situation, we will remain open. We are taking every possible measure to ensure the safety of our staff while also providing you with the same level of service you’ve come to expect from PartnerShip. Our goal is to minimize any further disruptions to your business.

We continue to monitor the situation and will make any changes needed to continue to serve you. If you have any concerns, we are here to help

Service Updates

  • Service guarantees for all UPS Freight LTL services from and to all locations are suspended, with the exception of UPS Freight Urgent Services. Read more.
  • UPS Freight is prioritizing freight that is deemed essential in areas impacted the most by COVID-19.  
  • All YRC Worldwide companies, including YRC, Holland, New Penn, and Reddaway, have suspended reimbursement for service failures on both guaranteed and time-critical shipments. Read more.
  • FedEx is suspending its Money Back Guarantee and has adjusted signature guidelines. Read more.
  • UPS has suspended the UPS Service Guarantee for all shipments. Read more.
  • Effective April 5, UPS implemented a temporary surcharge on UPS Worldwide Express, UPS Worldwide Express Freight, and UPS Expedited shipments originating from China Mainland or Hong Kong SAR to North America and Europe regions. As of April 12, that surcharge has increased. Read more.  
  • Effective April 6, FedEx implemented a temporary surcharge on all FedEx Express and TNT international parcel and freight shipments. As of April 27, that surcharge has increased for shipments originating from China. Read more.
  • Effective May 31, UPS implemented temporary peak surcharges. Read more.
  • Effective June 8, FedEx implemented temporary peak surcharges. Read more.

Tips

  • To avoid redelivery fees or returned shipments, check with your recipient and confirm the delivery location will be open and available to accept your freight.
  • Many manufacturers are switching their production lines for the common good, making ventilators, face masks, and other essential items that are in high demand right now. If what you’re shipping has changed, make sure you’re using the right freight class and noting the proper weight on your BOL to avoid reclassification and reweigh fees.
  • Transit times for standard LTL shipments are never guaranteed, but now more than ever they’re less predictable. If your shipment is time-sensitive, you may benefit from using partial truckload services. Contact our team to determine your best options.
  • Make sure you’re following social distancing best practices with drivers by communicating more over the phone and not relying on driver assist services.

Latest News

All Wrapped Up in Holiday Cheer!

December 19, 2019 at 2:18 PMJen Deming

Yearly traditions are a huge part of the way we celebrate the holiday season, from family cookie swaps to white elephant gift exchanges. At PartnerShip, we like to participate in holiday office traditions with our very own work family. One extra special tradition that we look forward to each and every year is our PartnerShip Giving Tree. 

Giving Tree

The holidays can be festive and fun, but for those children currently waiting to be placed in a forever family or loving foster home, holiday spirit and joy can be hard to find. That's why every year, we like to work alongside Caring For Kids Adoption and Foster Agency based in Cuyahoga Falls, hoping to guarantee a little seasonal magic. Caring For Kids, Inc and the Wendy's Wonderful Kids Program provides PartnerShip with the opportunity to host several kiddos and grant their wish lists, ensuring they have happy holiday memories and experience the joy every kid should this time of year.

On our giving tree hangs gift tags with a child's name, picture, and wish list - everything from clothing items to Cavs tickets. Members of our PartnerShip staff can select a tag and purchase the wish list gift, playing Secret Santa to those who need it most.Caring for Kids Later, Senior Program Manager Harry, "Centa" Claus, delivers the wrapped gifts (Santa suit optional) to Caring For Kids to be distributed by the Wendy's Wonderful Kids Program. This year, we are hosting six remarkable kids, and have plans to cross every wish off their list. 

It's easy to get swept up year round, focusing on business goals, tackling initiatives, and even getting wrapped up in end of year responsibilities and our own "to do" lists. It's important to step back, slow down, and remember the true spirit of the season. Working with Caring For Kids reminds us to do just that, and allows us to spread some holiday cheer along the way. 

Happy Holidays!

Employee Spotlight: the Hardman Blanket Drive

December 18, 2019 at 8:44 AMJen Deming
Employee Spotlight: The Hardmans

It's the season of giving, and this time of year we like to celebrate those who go above and beyond to help those in need. At PartnerShip, we have two employees we'd like to spotlight for their commitment to spreading the spirit of the season, as well as touch on their own personal experience with an extra special cause.

Lucas Hardman

In spring of 2011, Brian and Nicole Hardman welcomed their first child, Lucas, into the world. Lucas was soon diagnosed with a severe form of Epidermolysis Bullosa (EB), a rare and painful genetic disease that affects the connective skin tissue, resulting in extremely fragile skin that can blister or tear at the slightest touch. There is no cure for EB, and often the disease is debilitating or in the worst cases, lethal. Wound care, pain management, and preventative bandaging are currently the only options for those afflicted.

Unfortunately, Lucas passed away about a month after his birth. Nicole and Brian are dedicated to raising awareness about "the worst disease you've never heard of" and participate in fundraisers and other benefits working with debra of America, the only U.S. nonprofit providing support to the EB community through funding research and providing free resources. 

Every holiday season, Nicole and Brian organize a baby blanket drive in memory of Lucas, for those babies currently in the Neonatal Intensive Care Unit (NICU) at Rainbow Babies and Children's Hospital. In a time of great fear and uncertainty, the baby blankets provided by the hospital offered comfort and joy to the Hardmans while Lucas was admitted. So, in his honor, the Hardmans collect monetary or blanket donations from those who would like to support families in need. 

ALT Baby Blankets

The hospital is grateful for any blanket donation, as long as it's new and still within it's original packaging. This is the ninth year that the Hardmans will be hosting the drive, with the total baby blankets collected running over a thousand. Each and every year Nicole and Brian are moved by the generosity and love shown by those willing to donate to a cause that is so very close to their hearts. 

"The blanket drive has become such a special holiday tradition for our family. The kindness and generosity that these blankets represent help keep our son's memory alive during a time of year when we miss him so much. We know in our hearts that helping other babies and families is the best Christmas present we can give to Lucas. While a blanket may not seem like much, we know first-hand how much comfort it can bring, even if only for a brief moment. We are deeply grateful to everyone who has donated in our baby boy's memory." -Nicole Hardman, December 2019

To learn more about EB and how you can help, visit the Love for Lucas Facebook Page.

2019 Holiday Shipping Schedule

November 22, 2019 at 10:13 AMJen Deming
Holiday Shipping Schedule

It might be the most wonderful time of the year but getting your shipping in order during the holiday crunch can cause more headaches than too much eggnog. Most carriers adjust their holiday shipping schedules to include back-out dates and cut-off times on certain days of the year. Whether you are moving a truckload of trees or simply delivering to a customer's doorstep, it's important to take note of key dates to keep your holiday shipping running smoothly.

Holiday schedules for LTL freight carriers

You can't get your shipment moving if there's no trucks on the road. In LTL freight shipping, it's critical to check which dates your chosen carrier will be closed. Below, we've noted the most common freight carriers and their holiday shipping schedules for 2019:

  • YRC Freight will be closed November 28-29, December 24-25, and December 31-January 1.
  • XPO Logistics will be closed November 28-29, December 24-25, and January 1.
  • Old Dominion will be closed November 28, December 24-25, and January 1. There will be limited operating hours on November 29 and December 31.
  • New Penn will be closed November 28-29, December 24-25, and January 1. There will be limited operating hours on December 31.
  • Pitt Ohio will be closed November 28-29, December 24-25, and January 1.
  • Reddaway will be closed November 28-29, December 24-25, and January 1.
  • Dayton Freight will be closed November 28-29, December 24-25, and January 1.
  • R&L Carriers will be closed November 28-29, December 24-25, and January 1.
  • Estes will be closed November 28-29, December 24-25, and January 1.
  • Central Transport will be closed November 28, December 25, and January 1. There will be limited operating hours on November 28 and December 24.
  • Roadrunner will be closed November 28-29, December 24-25, and January 1.
  • FedEx Freight will be closed November 28-30, December 21-22, 24-25, 28-29, and January 1. There will be modified service hours on December 23 and December 31.
  • Holland will be closed November 28-29, December 24-25, and January 1. There will be limited operating hours on December 31.
  • New England Motor Freight will be closed November 28-29, December 24-25, and January 1.
  • AAA Cooper will be closed November 28-29, December 24-25, and January 1.
  • ArcBest will be closed November 28-29, December 24-25, and January 1.
  • UPS Freight will be closed November 28-29, December 24-25, and January 1. There will be modified service hours on December 1.

When it comes to your smaller, ground shipments, it's important to keep on top of peak surcharges during the holiday season. While both FedEx and UPS have announced that they will not implement additional fees on residential shipments, those that are over-sized or require additional handling will. UPS will apply surcharges to larger packages from October 1-January 4. Charges will be applied for those packages requiring additional handling from November 24-January 4. FedEx will charge extra for larger packages from October 21-January 5. The carrier will apply peak surcharges for those that require additional handling from November 18-January 5.

Deadlines and closures for small package shipments

For your small package shipments being moved by FedEx, make sure to check out the last days to ship and reference the 2019 holiday schedule so you can adjust your own holiday shipping schedule. 

FedEx holiday schedule graphic

PartnerShip office schedule

If your holiday shipping has you frazzled, PartnerShip can help you get sorted this season. Just a reminder, our office will be closed so we can enjoy time with our families November 28-29, December 25, and January 1. Happy Holidays!

It's a Throwback PartnerShip Holiday!

December 17, 2018 at 2:25 PMJen Deming

It's the time of year for good cheer, gift giving, and family get-togethers. One of the best parts about bringing everyone together for the holidays is flipping through old albums and boxes of family photos to relive memories from holidays gone by. We wanted to share some of our team's favorite throwback holiday photos with you, and wish everyone the happiest of holidays from our family to yours!

Barbara with guitar
Barbara Teleha, Graphic Designer
Before flexing her creative muscle as the PartnerShip resident designer, Barbara was striking chords in checkered onesies and turtlenecks

Jennifer Hammersmith
Jennifer Hammersmith, Customer Service Manager
'Tis the season to be "married" and bright for Jennifer and her husband, Dave!

Jerry Spelic
Jerry Spelic, Marketing Director
Jerry celebrates with a themed tree every year: Meet Spencer Tree-cy

Christine Manda
Christine Manda, Freight Brokerage Sales Manager
Christine and sister get festive while rocking around the Christmas Tree

Holiday Hardmans
Brian Hardman, Senior Account Representative and Nicole Hardman, Senior Carrier Procurement Representative
The Hardman husband/wife team toast their first Christmas together

Leah Palnik
Leah Palnik, Marketing Manager
Leah celebrates the holidays with her childhood furry friend, Figgie

Shaunta Dennis
Shaunta Dennis, Customer Service Representative
Shaunta patiently awaits the arrival of her gifts - as an adult she makes sure PartnerShip customers get their packages on time

Keith Korhely
Keith Korhely, Senior Program Manager
Keith's buddy Gigi thinks she's all the gift that anyone needs

Jimmy Josh
Josh Arnold, Programmer Analyst
Josh offers an interesting take on Santa Claus at a past PartnerShip Christmas party

Bill
Bill Parhamovich, Account Representative
Bill recites his Christmas list to Santa, it may or may not include a Red Ryder BB Gun

Jen Deming
Jen Deming, Marketing Associate
Jen and brother Matt decide all they want for Christmas is EVERYTHING

Making merry memories is one of our favorite parts of the holiday season, and we look forward to what this year will bring! Happy Holidays from our family to yours!

Shipping a Piece of History: American Freedom Distillery

November 12, 2018 at 12:29 PMJen Deming

At PartnerShip, we've pretty much seen it all. Our freight specialists have helped shippers transport everything from specialty candy to baseball jerseys, DJ equipment to used tractor engines. Every once in a while, we have the opportunity to work on a load that is unlike anything we've shipped before. September brought us something extra special - a section of steel thought to be one of the few remaining pieces left of the World Trade Center.

American Distillery 4

The steel beam belongs to the remarkable group of men behind American Freedom Distillery in St Petersburg, FL. They are a veteran Special Operations Unit and were the first force to engage in Afghanistan during the aftermath of 9/11. The beam was gifted to the team and they thought it best not to be held in a private collection, but rather displayed for the benefit of the public as the nation continues to heal. The steel piece is being utilized in a brand new memorial titled "Rise St Pete" honoring those affected by the events of 9/11. Located in the Warehouse Arts District near the planned American Freedom Distillery location, the groundbreaking ceremony took place this past weekend, keeping a special connection to Veterans Day. The monument will spotlight the steel beam as its main point of focus. It will also feature an interactive fountain and copper recovered during the recent Statue of Liberty renovation.

American Distillery 5

The retired Green Berets have set up shop in St. Pete, which serves as a close-knit hub for many of the military community including retired vets and their families. After years spent serving together in the military, they've settled down with families and are tackling civilian life. However, they often talked about a lingering need - a common goal or objective that would keep them united even after their time in the military. That dream was prompted during a group trip to Yosemite where they visited a small craft brewery. While there, the men fell hard for the science, art, and discipline of creating small-batch craft spirits. The life-long friends had found a way to stay connected through a shared purpose, a method to ease into life as civilians, and a push to live the American dream that they had so vigilantly defended.

After several years learning techniques from experts in whiskey hot spots such as Kentucky, Tennessee, Ireland, and Scotland, American Freedom Distillery has mastered their signature spirit - Horse Soldier Wheated Bourbon Whiskey. The liquor is named after the elite group of horseback-mounted special ops teams leading the charge in Northern Afghanistan after the 9/11 tragedy. The bottle label features an image of the America's Response Monument, a memorial dedicated to the Special Forces heroes, and a special run of the whiskey will feature bottles formed in molds made of steel salvaged from the Twin Towers. The distillery and adjoining restaurant, America Neat Grill and Whiskey House, is anticipated to open early in the new year.

At PartnerShip, we are dedicated to moving each and every shipment safely and securely. But, sometimes there are very special cases that really stand out above the rest. It's not every day that you ship a piece of history. Want to stay connected so you can keep on top of what we are working on at PartnerShip? Follow us on Facebook!

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It's Customer Service Week at PartnerShip!

October 5, 2018 at 9:00 AMJen Deming
Customer Service Week 2018

It's Customer Service Week and the time of year we like to especially celebrate our front line shipping specialists. Day in and out, these guys are making sure PartnerShip is giving the very best experience to every single customer. This year's Customer Service Week theme is "Excellence Happens Here" and it's a team value our reps demonstrate every single day. We played up the idea with a fun pirate spin for this weeks celebrations, because 'x' marks the spot for excellence at PartnerShip. And let's be honest--who doesn't love pirates?

In an effort to celebrate our PartnerShip Customer Service team, we've asked a few of them to share a bit about what inspires them to lead every day and what they've learned since they've joined the team!

What does a "good" customer experience mean to you?

  • Helping customers in an efficient and effective manner while maintaining a professional disposition and considering the company's bottom line. -Amanda B.

What is the most important skill to have for a career in customer service?

  • Excellent communication. -Andrea

What about customer service appeals to you?

  • Working with a lot of different people to help solve issues. -Vince

What is the best way you can help put out a customer service fire?

  • Listening, being empathetic and letting the customer know you understand their concerns. Follow up with the customer. -Amanda S.

How do you demonstrate that you are a team player?

  • Being there for my co-workers when they ask me for help. I try to offer help when I notice others may need something. -Amanda S.

What's the best customer service experience you've given?

  • A customer was leaving a tradeshow and failed to get a quote and shipment scheduled for the move- out. The customer called in a panic because the freight was going to be forced out and they were going to have to pay a very high rate. We were able to walk the customer through completing the material handling form and scheduled/arranged an emergency pick up. The customer was very pleased with the service and thankful for the discounts. -Amanda B.

What are you better at today than you were this time last year?

  • Everything! Every day in Customer Service I learn something new about shipping from my management team, customers, and co-workers! -Amanda B.

PartnerShip has a passionate team of Customer Service specialists who are an indispensable resource to both customers and other members of our organization. Though this week is dedicated to recognizing all that they contribute to our business, we know that these guys go beyond expectations every single day to elevate the customer experience and help customers ship smarter. Thank you all!


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