Combining multiple, smaller palletized loads into one larger freight shipment can really pay off in the long run. From saving on costs to increasing fulfillment efficiency, both your business and your customer relationships will benefit from well-planned freight consolidation.  

It's Customer Service Week and the time of year we like to especially celebrate our front line shipping specialists. Day in and out, these guys are making sure PartnerShip is giving the very best experience to every single customer. This year's Customer Service Week theme is "Excellence Happens Here" and it's a team value our reps demonstrate every single day. We played up the idea with a fun pirate spin for this weeks celebrations, because 'x' marks the spot for excellence at PartnerShip. And let's be honest--who doesn't love pirates?

In an effort to celebrate our PartnerShip Customer Service team, we've asked a few of them to share a bit about what inspires them to lead every day and what they've learned since they've joined the team!

What does a "good" customer experience mean to you?

• Helping customers in an efficient and effective manner while maintaining a professional disposition and considering the company's bottom line. -Amanda B.

What is the most important skill to have for a career in customer service?

• Excellent communication. -Andrea
  

What about customer service appeals to you?

• Working with a lot of different people to help solve issues. -Vince
  

What is the best way you can help put out a customer service fire?

• Listening, being empathetic and letting the customer know you understand their concerns. Follow up with the customer. -Amanda S.
  

How do you demonstrate that you are a team player?

• Being there for my co-workers when they ask me for help. I try to offer help when I notice others may need something. -Amanda S.
  

What's the best customer service experience you've given?

• A customer was leaving a tradeshow and failed to get a quote and shipment scheduled for the move- out. The customer called in a panic because the freight was going to be forced out and they were going to have to pay a very high rate. We were able to walk the customer through completing the material handling form and scheduled/arranged an emergency pick up. The customer was very pleased with the service and thankful for the discounts. -Amanda B.
  

What are you better at today than you were this time last year?

• Everything! Every day in Customer Service I learn something new about shipping from my management team, customers, and co-workers! -Amanda B.
  

PartnerShip has a passionate team of Customer Service specialists who are an indispensable resource to both customers and other members of our organization. Though this week is dedicated to recognizing all that they contribute to our business, we know that these guys go beyond expectations every single day to elevate the customer experience and help customers ship smarter. Thank you all!

“When the customer comes first, the customer will last.” –Robert Half

Our customer service professionals know this to be true and always make our customers their top priority. Every day they strive to provide our customers with the best service possible by working hard and being personable.

Our everyday heroes featured today for Customer Service Week know how to treat the customer the way they’d want to be treated. Following the Golden Rule comes naturally to the members of the PartnerShip customer service team. That’s what makes it so easy to celebrate each of them during this special week. Read below to find out more about our last two customer service heroes.

Customer Service Hero: Karen Magazzine
Superhero Identity: Scarlet Witch
The Scarlet Witch can really get in your head. She has an amazing strength of the mind that allows her to control events and connect with people she encounters. Karen connects to customers by being friendly and energetic. She can talk to anyone and knows how to turn a situation around when need be, making her a strong asset to the team. 

Customer Service Hero: Amanda Bixler
Superhero Identity: Agent Maria Hill
Shield Agent Maria Hill handles and processes massive amounts of information and is very skilled at directing several operations at once. Amanda exhibits the same ability to stay on top of her work. Being responsible for inbound calls, she's very efficient at organizing information for each customer she works with. Just like Agent Maria Hill, she's an important part of the team. 

If you’re looking to save money on your shipping and you appreciate working with professionals that make you a priority, PartnerShip is for you. Click here to get a free shipping analysis from one of our everyday heroes.

At PartnerShip, we’re celebrating Customer Service Week because we value positive customer experiences. Our customer service team is the front line of our business and we know how important their hard work is to the success of our company.

Did you know?

• 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. 
• It takes 12 positive experiences to make up for one unresolved negative experience. 
• 3 in 5 Americans (59%) would try a new brand or company for a better service experience. 
• Almost 9 out of 10 U.S. consumers say they would pay more to ensure a superior customer experience.

(Source: Help Scout)

Those powerful statistics prove that the quality of your customer service can make or break your business. The customer service representatives we’re featuring today understand that and work hard every day for our customers.

Customer Service Hero: Shauntá Dennis
Superhero Identity: Black Widow
Black Widow is a quick and smart secret agent who often takes on missions by herself. Shauntá holds down the fort in our Cleveland office by herself during the late shift to support the California office. She’s also quick to adapt and learn new situations, making her incredibly valuable.